Mobile phone enables real-time feedback from the users and enables him to live in the moment. When you are surfing the Web with a stationary PC at home, you are either accessing information about some past events, or some real-time information about some event a distance away. In contrast, with mobile phone you can take part in the event, capture it, provide comments and share all this with others. Mobile phone therefore provides richer social interaction. The core of mobility is not movement but context. Adding context-awareness to services brings about complexity, but at the same time lots and lots of possibilities.
In a previous post, I had written about a few mobile social networking scenarios. Now before we go designing something, it’s important to understand the user needs that the product will satisfy. Here I want to put forth my take on what user needs I felt a mobile social network can satisfy based on which I created those scenarios.
- Get updates on what’s going on with my social circle whenever I have time or feel the need to check on them.
- Conversation is what the whole deal is about. It’s easy to see who’s available to chat right now and a conversation can be started anytime/anywhere.
- Transmit my location to let others know where I am at the moment so they can interact with me based on that
- Find out if there are any friends near my location.
This would be better executed with a map as user gets a visual reference of proximity of his friends, and can figure out exactly where all of them are easily in reference to his own location, much more powerful than say 10 street addresses. Narrowing down or expanding the field is useful if to get him those friends in range with whom he can interact with at that moment - Instantly share my thoughts or pics/videos with my social circle and get instant feedback from those who may be tuned in.
- I’m at a location and curious about what others have done at or said about this location, phone can bring up photos, videos of the location and comments entered for the location
- As the number of friends increase, the noise level increases and it’s very tiresome to sort through them on a mobile. If there’s a person or group that user is most interested in at any time, he shouldn’t have to parse through the entire feed, he should be able to get updates just from that person or group.
- All said and done, privacy is a big concern. There are some things I can share with all my friends, others I only want to share with close friends and some I want to share only with family. These concerns must be addressed and user should be put in total control of his privacy settings.
- For a mobile social network to be of any use to me, it must work on my friend’s phones as well.
I feel a mobile social network is best implemented when integrated with the Phonebook. See Finally… Phonebook gets social for why I think so and advances being made on this front.
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10 responses so far ↓
Paul Moss // August 14, 2008 at 5:23 pm |
Some good thoughts, tho i have to disagree with any ‘necessity’ for the phonebook to involved.
Our experience has shown that phonebooks, while they do include ‘a’ circle of people to stay in touch with, dont necessarily define ones desired circle of contacts.
Typically a social environment goes beyond friends, and includes following and followers. people you have very little relation too beyond a shared interest in a posted subject. There’s no way that Robert Scoble appears in my phonebook, yet i’d include him in most social networks i use, and would on mobile too.
Charusmitha Ram // August 14, 2008 at 6:47 pm |
Paul, the way you describe the function of your “phone book” looks like you are assuming your mobile device to have only phone related capabilities. But what if the functional use of your mobile device could go beyond that so you can manage your social networks as well while you’re mobile. Then, your desktop and mobile device would become seamless. I think the “contact list” concept definitely lays the foundation of social computing via mobile devices.
Carnival of the Mobilists #137 | mobilejones // August 19, 2008 at 4:31 am |
[...] writes more generally about mobile social networks and the communication they enable in “Understanding ‘User Needs’ a Mobile Social Network Can Satisfy.” Yadav advocates integration of the device’s phonebook application into the social [...]
Carnival of the Mobilists #137 « Technology, Mobility, Usability and other Musings // August 21, 2008 at 5:01 pm |
[...] This week’s carnival also features my post Understanding ‘User Needs’ a Mobile Social Network Can Satisfy [...]
Christian O. Petersen // August 29, 2008 at 6:14 am |
Sachendra, great stuff, I think you have hit on several of the key criteria for successful Mobile Social Networks.
I think the key thing you are not mentioning is the need for Mobile – Web integration. I don’t think users in general will want to use one tool on the web and another on their phone. Successful 2.0 services of the future will have to seamlessly integrate the web and mobile experiences, so users get the best of both depending on where they are and what they are doing. Only a few like LinkedIn’s iPhone app does this today.
You have inspired me to write an entry on my blog about this issue.
Sachendra Yadav // August 29, 2008 at 9:56 am |
Excellent point Christian. I’m surprised I missed something so basic, thanks for bringing it up.
Mohtashim Abbas // August 29, 2008 at 12:04 pm |
MySpace recently introduced an ad-supported mobile version of its site and Facebook also has expanded into mobile, allowing users to update their profiles from mobile devices and to be alerted when they receive messages from their friends. Facebook’s mobile user base is growing faster than the website. Recently Google acquires mobile social networking start-up Zingku and blogging site Jaiku.And now it offers a mobile service that shares information about a user’s location and helps them find friends in their local area.
Another interesting articvle on SNS
“Social networking has potential to drive mobile revenues, but also to add to network woes” http://www.informatm.com/itmgcontent/icoms/s/sectors/mobile-content-apps/20017480656.html
Sachendra Yadav // August 29, 2008 at 12:44 pm |
Mohtashim,
The trend you’ve highlighted is in consensus with eMarketer survey on mobile social networking which points out that this space will be dominated by existing social networks
http://sachendra.wordpress.com/2008/05/13/mobile-social-networking-on-the-rise/
Mohtashim // August 29, 2008 at 9:56 pm |
Sachendra,
You are absolutely correct. I just want to highlight the popularity of SNS on mobile phones which accounts for almost 40% of world mobile web traffic.Thanks for providing other blog link
sandrar // September 10, 2009 at 6:25 pm |
Hi! I was surfing and found your blog post… nice! I love your blog.
Cheers! Sandra. R.